Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms, conditions and policies as outlined below, which govern Tees Valley Business relationship with you in relation to this website and other Services. If you disagree with any part of these terms, conditions and please do not use our Services.
The administrator of the Service is Tees Valley Combined Authority, whose office is registered at: Cavendish House, Teesdale Business Park, Stockton on Tees, TS17 6QY.
Any changes we may make to this privacy notice in the future will be posted on this page and, where appropriate, notified to you by email.
Tees Valley Business is delivered by the Tees Valley Combined Authority. Some aspects of Tees Valley Business are delivered in partnership with UMi Commercial. Tees Valley Business and UMi are joint Data Controllers for personal information that we process about you. You can find further details about UMi here.
We collect, store, and process a small amount of personal data about you, for example your name, job title, email address and telephone number, as well as details about your business, for example address, company size, turnover and sector, and details of any assistance that we provide.
Much of the information we hold will have been provided by you as our customer, for example when we advise you, when you sign up to our services, or when you ring us, or we call you. Please note that calls may be recorded for training and quality assurance purposes.
Some information may also come from external agencies, intermediaries or others who have referred you to us for assistance.
We use your information to enable us to run our business and manage our relationship with you effectively, lawfully and appropriately. We collect information for the following reasons:
The information we collect is necessary for us to deliver the business support services that you have registered for. We will check your eligibility and if applicable provide support and advice to your business.
As a government funded service we also need to collect and monitor some baseline and impact data about your business and retain details for audit purposes.
To pursue our legitimate business interests
We store information in a customer relationship management (CRM) database and also paper files. If you register for an event, we use an events management system which is hosted in the US; we ensure that the transfer complies with European data protection law and that your information is protected through the EU-US Privacy Shield framework.
We will keep your information secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing and against its accidental loss, destruction or damage.
We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by our Funders which could be for two years after the closure of the 2014-2020 ERDF programme.
We may disclose your information to the following types of organisation:
(1) Funders, auditors, advisers and authorities, including Tees Valley Combined Authority, ERDF auditors and the Ministry for Housing, Communities and Local Government (MHCLG)
(2) UMi group of companies
Subject to certain conditions, you have the following rights in relation to the personal data that we hold about you:
You can contact us using the details below:
Data Protection Officer
Tees Valley Combined Authority
Teesdale Business Park
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